Privacy Policy

1. Who we are

This website is owned and operated by Royal 11 Spa, a relaxation and wellness spa located at:

Shop No. 2, 1st Floor, Navkar Paradise, LT Road, near Deepak Hotel,
Kamdhenu Society, Borivali West, Mumbai, Maharashtra 400092, India
Phone / WhatsApp: 83569 02812

For any privacy-related question you can reach us on the number above.

2. Information we collect

This website has no contact form, no account sign-up and no online payment. We therefore collect very little information about you.

a) Information you give us directly

• Your name, when you tell it to us while booking.
• Your phone number, which reaches us automatically when you call the number on this website or message us on WhatsApp.
• Your booking details — the therapy you want, your preferred date and time, and any preference you mention.
• Health information you choose to share, such as an injury, allergy or condition you tell us about so that we can make your session safe and comfortable. You share this voluntarily, and we use it only to decide whether and how a therapy should be given.

b) Information collected automatically

• Standard technical data that any website receives — such as your IP address, browser type, device type, the pages you viewed and the time of your visit — collected by our hosting provider in server logs and by analytics tools where enabled.
• Advertising and measurement data, where you reach this site from a Google Ads advertisement. See section 5 below.

3. How we use your information

• To answer your call or WhatsApp message and confirm your appointment.
• To provide the therapy you have booked safely and to your preference.
• To contact you about your booking — for example, to confirm, reschedule or remind you of an appointment.
• To tell you about our offers, such as the Flat 20% OFF website offer, where you have asked us to or where you contacted us about it. You can ask us to stop at any time.
• To understand, in aggregate, how visitors find and use our website, so we can improve it and measure our advertising.
• To keep basic business records and to comply with applicable law.

4. We do not sell your information

We do not sell, rent or trade your personal information to anyone. We share it only in these limited situations:

• With our own staff and therapists, to the extent needed to deliver your appointment.
• With service providers who operate parts of this service for us — for example our website hosting provider, Google (Analytics and Google Ads measurement) and WhatsApp / Meta when you choose to message us there. These providers process data under their own privacy policies.
• Where we are required to do so by law, by a court, or by a lawful request from a government or law-enforcement authority.

5. Cookies, analytics and Google Ads

This website uses only the cookies and similar technologies needed for it to work and, where enabled, for measurement and advertising:

• Analytics: we may use Google Analytics to understand how many people visit the site, which pages they read and which device they use. This data is aggregated and is not used to identify you personally.
• Google Ads: we advertise on Google. Where our Google Ads tag is active, Google may set cookies or similar identifiers to record that a visit, a call button click or a WhatsApp button click followed one of our advertisements (a "conversion"), and to measure and improve our campaigns. This may also be used for remarketing, meaning you could see our advertisement again on Google or on partner websites.
• Third-party embeds: the map on our contact section is embedded from Google Maps, and our WhatsApp buttons open WhatsApp. These services may set their own cookies and collect data under their own policies.

You can control or delete cookies in your browser settings, and you can manage Google's advertising personalisation at adssettings.google.com. Blocking cookies does not stop you from calling or messaging us, and the site will continue to work normally.

6. How long we keep your information

We keep booking and contact details only for as long as we need them for the purposes described above, and thereafter for as long as required for our business records or by applicable law. Call and WhatsApp history remains on our business phone unless and until it is deleted. Analytics and advertising data is retained by Google according to its own retention settings.

7. Security

We take reasonable steps to protect the information we hold, including limiting access to it to the people who need it to serve you. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security of information sent over the internet or a messaging service.

8. Children

Our services are for guests aged 18 years and above, and this website is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, please contact us and we will delete it.

9. Your rights and choices

• Access: you can ask us what personal information of yours we hold.
• Correction: you can ask us to correct information that is inaccurate or out of date.
• Deletion: you can ask us to delete your contact details from our records, subject to any records we must keep by law.
• Opt out of messages: you can ask us at any time to stop sending you offer or reminder messages — just tell us on a call or reply to our WhatsApp message.
• Cookies and ads: you can manage cookies in your browser and ad personalisation in your Google account settings.

To exercise any of these, call or message us on 83569 02812. We may need to verify your identity before acting on a request.

10. Third-party links

This website links to third-party services such as Google Maps and WhatsApp. We are not responsible for the privacy practices or content of those services, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any change will be published on this page, and the "Last updated" date at the top will be revised accordingly.

12. Contact us

Royal 11 Spa
Shop No. 2, 1st Floor, Navkar Paradise, LT Road, near Deepak Hotel,
Kamdhenu Society, Borivali West, Mumbai, Maharashtra 400092
Phone / WhatsApp: 83569 02812
Website: royal11spaborivali.in

See also our Terms & Conditions and Disclaimer.