Terms & Conditions

1. About us

Royal 11 Spa (referred to as "Royal 11 Spa", "we", "us" or "our") operates a relaxation and wellness spa at:

Royal 11 Spa
Shop No. 2, 1st Floor, Navkar Paradise, LT Road, near Deepak Hotel,
Kamdhenu Society, Borivali West, Mumbai, Maharashtra 400092, India
Phone: 83569 02812

"You", "your" and "guest" refer to any person who uses this website or avails our services.

2. Nature of our services

Royal 11 Spa provides professional wellness, relaxation and beauty-care massage therapies only. Our services include, among others, Thai dry massage, Swedish massage, deep tissue massage, aroma therapy, Balinese massage, foot reflexology, head, neck and shoulder massage, body polishing and scrub, and jacuzzi and steam as add-ons.

Our therapies are non-medical in nature and are not a substitute for medical diagnosis, treatment or physiotherapy. Please read our Disclaimer for more detail.

We do not offer, permit or tolerate any service of an inappropriate, indecent or unlawful nature. Any request of this kind will be refused, the session will be ended without refund, and the guest will be asked to leave the premises.

3. Age requirement

Our services are available only to persons aged 18 years and above. We may ask any guest to produce a valid government-issued photo identity document to confirm age and identity, and we reserve the right to refuse service where identification is not provided.

4. Appointments and bookings

• Appointments can be made by calling 83569 02812 or by messaging us on WhatsApp. This website does not process online bookings or online payments.
• All bookings are subject to availability of a room and a therapist at the requested time. A booking is confirmed only when we confirm it to you by call or message.
• Walk-in guests are welcome whenever a room is free, but confirmed appointments are given priority.
• Please arrive about 10 minutes before your appointment time. If you arrive late, your session may be shortened so that the next guest is not delayed, and the full charge for the booked session will still apply.
• We are open seven days a week from 10:00 AM to 10:00 PM. The last appointment of the day is taken before closing time.

5. Pricing, offers and payment

• Prices depend on the therapy chosen and its duration, and are quoted to you at the time of booking or at our reception. Prices are inclusive of applicable taxes unless stated otherwise, and may be revised from time to time without prior notice.
• The Flat 20% OFF mentioned on this website is a standing website offer applicable to the therapies on our menu. To avail it, please mention the website offer at the time of booking or before your session begins.
• The Flat 20% OFF cannot be combined with any other running offer, package or discount, has no cash value and cannot be exchanged or transferred. We may withdraw or modify the offer at any time; the version shown on this website at the time of your booking applies to that booking.
• Payment is made at our premises at the end of your session, by the payment methods accepted at reception at that time.
• Gift vouchers or packages, where offered, are subject to the specific terms communicated at the time of purchase.

6. Cancellation, rescheduling and refunds

• If you need to cancel or reschedule, please inform us by call or WhatsApp at least two hours before your appointment time so that the slot can be offered to another guest.
• Because no advance payment is collected through this website, cancellations made in the normal course do not attract any charge.
• Where an advance or a package payment has been made directly to us, refunds are at our sole discretion. Services already availed, part-used packages and no-shows are not refundable.
• If we need to cancel or reschedule your appointment for any reason, we will inform you as early as possible and offer you an alternative slot, or refund any advance paid for that session.

7. Health information and your responsibility

Massage therapy may not be suitable in every condition. You agree to inform us, before your session begins, of any medical condition, injury, allergy, skin condition, recent surgery, pregnancy or medication that may be relevant to your treatment.

We may decline or modify a therapy where we believe it is not appropriate for you. If you are unsure whether a therapy is suitable for you, please consult a qualified medical practitioner before booking. You avail our services voluntarily and at your own risk.

8. Code of conduct

• Guests are expected to behave respectfully and courteously towards our therapists, staff and other guests at all times.
• Any inappropriate behaviour, request, language, gesture or physical contact towards a therapist or member of staff will result in the immediate termination of the session without refund, and may be reported to the police.
• Guests under the influence of alcohol or any intoxicating substance will not be served.
• Smoking is not permitted on the premises. Please keep mobile phones on silent out of respect for other guests.
• Photography and video recording inside the spa premises are not permitted.
• Please take care of your personal belongings. Royal 11 Spa is not responsible for the loss of, or damage to, cash, jewellery, mobile phones or other valuables brought onto the premises.
• We reserve the right to refuse or discontinue service to any person, at our discretion, where these terms are not respected.

9. Use of this website

This website is provided for information about Royal 11 Spa and its services. All content on this website — including text, layout, graphics, logos, photographs and design — is the property of Royal 11 Spa and is protected by applicable intellectual property laws. You may not copy, reproduce, republish or distribute any part of this website for commercial purposes without our prior written permission.

We make reasonable efforts to keep the information on this website accurate and up to date, but we do not warrant that it is complete, error-free or uninterrupted. Details such as services, timings and offers may change; please confirm with us by phone before your visit.

This website may contain links to third-party websites and services, such as Google Maps and WhatsApp. We do not control and are not responsible for the content, policies or practices of those third parties.

10. Limitation of liability

To the maximum extent permitted by applicable law, Royal 11 Spa, its owners, employees and therapists shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of your use of this website or of our services, including any aggravation of an existing medical condition where relevant information was not disclosed to us before the session.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable Indian law.

11. Privacy

Details of the personal information we collect when you call or message us, and how we use it, are set out in our Privacy Policy.

12. Changes to these terms

We may update these Terms & Conditions from time to time. The version published on this page at the time of your booking or visit is the version that applies. The "Last updated" date at the top of this page shows when the terms were last revised.

13. Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these terms, this website or our services shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

14. Contact us

For any question about these Terms & Conditions, please contact us:

Royal 11 Spa
Shop No. 2, 1st Floor, Navkar Paradise, LT Road, near Deepak Hotel,
Kamdhenu Society, Borivali West, Mumbai, Maharashtra 400092
Phone / WhatsApp: 83569 02812
Website: royal11spaborivali.in